IBM Support

Control Center reporting Connect:Direct Server is down

Troubleshooting


Problem

Connect:Direct UNIX and Connect:Direct Windows server reporting CCTR034E Server Down in Control Center alerts.

Symptom

Sterling Control Center engine log shows a sequence of error message for the Connect Direct Server;

CNCD058E Error getting data from server
CNCD049E Server Task error
CNCD024E Error getting stats from server

Cause

The value for tcp.api.inactivity.timeout in Connect Direct was set too low.

Diagnosing The Problem

Review the Control Center Engine Logs and the Connect Direct value for tcp.max.time.to.wait

Resolving The Problem

Check the "Monitor Rest Time" in Control Center under the CD Server properties.
Verify that the CD "tcp.api.inactivity.timeout" value is set higher than the Monitor Rest Time in Control Center.

[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSJC3O","label":"IBM Sterling Control Center Monitor"},"ARM Category":[{"code":"a8m0z000000cwVyAAI","label":"ENGINE"}],"ARM Case Number":"TS014889551","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
04 December 2023

UID

swg21634759

Page Feedback