Troubleshooting
Problem
Attempting to log in to the Jazz Repository with the IBM Engineering Workflow Management (EWM) Eclipse Client, it results in the error:
CRJAZ6022E Cannot log in to the following server: 'localhost:9443'.
Symptom
CRJAZ0099E An HTTP error occurred when this URL was being accessed: https://localhost:9443.
Error details: Remote host closed connection during handshake.
Remote host closed connection during handshake
SSL peer shut down incorrectly
Cause
This issue can occur if TLS 1.2 was only enabled on the EWM Server and not in the EWM Eclipse Client.
Resolving The Problem
Here are the steps to resolve the issue:
1. Stop the EWM Eclipse Client
2. Locate the eclipse.ini file. It is located in the same directory as the Eclipse executable.
3. Make a copy of the eclipse.ini file and rename the original to "eclipse.ini.old".
4. In the new eclipse.ini file, add the following line at the end:
-Dcom.ibm.team.repository.transport.client.protocol=TLSv1.2
5. Restart the EWM Eclipse Client and select a new workspace.
3. Make a copy of the eclipse.ini file and rename the original to "eclipse.ini.old".
4. In the new eclipse.ini file, add the following line at the end:
-Dcom.ibm.team.repository.transport.client.protocol=TLSv1.2
5. Restart the EWM Eclipse Client and select a new workspace.
Related Information
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSPRJQ","label":"IBM Engineering Lifecycle Management Base"},"ARM Category":[{"code":"a8m50000000CjkgAAC","label":"Team Concert-\u003EClient-\u003EEclipse"}],"ARM Case Number":"TS003658995","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
03 May 2023
UID
ibm16217194