Troubleshooting
Problem
Configuration of Cognos gateway on IIS not working. The browser dispalys a blank screen
Cause
Incorrect version and configuration of web.config
Environment
Cognos App Tier and Content Manager on Linux and Gateway on Windows
IIS- webserver
Diagnosing The Problem
Verified all the web.config files and found that the incorrect one was updated.
Checked cmplst.txt and found that Gateway was running R5 and the APP Tier+CM was running R6
Resolving The Problem
In Cognos Analytics the web.config file can reside in 3 locations.
install_location\cgi-bin\web.config
install_location\webcontent\web.config
install_location\webcontent\bi\web.config - This is the one we need to be updated correctly
Steps:
Uninstall R5 of the Gateway only
Reinstall R6 Gateway component
Reconfigure Cognos Gateway on IIS as per Technote 2000097
Was this topic helpful?
Document Information
Modified date:
15 June 2018
UID
swg22006022