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Abstract
Documents for collecting troubleshooting data for IBM WebSphere Portal 7.0 aid in problem determination and save time resolving cases.
Content
Collecting troubleshooting data early, even before opening a case, helps IBM Support quickly determine if:
- symptoms match known problems (rediscovery).
- there is a non-defect problem that can be identified and resolved.
- there is a defect that identifies a workaround to reduce severity.
- locating root cause can speed development of a code fix.
Depending on the nature of the issue, IBM Support may need to request logs and tracing more than once. For example, initial log analysis may indicate that more specific traces are required to troubleshoot, and thus a problem recreation with new traces may be required.
Data Collection:
Automated log collection via the wpcollector tool is the recommended method for improving accuracy of the data collection.
Use the wpcollector tool to gather the documentation and information necessary to troubleshoot the problem on the system(s) in your environment. Then upload the files to IBM Support by referencing Exchanging information with IBM Technical Support for problem determination.
The following data collection documents contain instructions for specific components or scenarios. The wpcollector tool can be leveraged with such instructions to gather and optionally send the data. If one of the product components or scenarios below matches your symptom or the part of the product with which you are experiencing problems, follow the instructions in the associated data collection document.
Documents for collecting troubleshooting data which are applicable to WebSphere Portal and IBM Web Content Manager version 7.0
Component: | Link: |
Installation/Configuration: | |
Migration | 1449702 |
XML Configuration Interface (XMLAccess) | 1451423 |
Installation on Multiplatform | 1453991 |
Upgrade on Multiplatform | 1461932 |
ConfigEngine on Multiplatform | 1461951 |
Portlet Deployment | 1468562 |
Runtime Operations: | |
OutOfMemoryError | 1316563 |
Crash | 1316516 |
Performance, hang, or high CPU issues | 1316528 |
Search | 1469683 |
Site Analysis Logging | 1321832 |
Security/Administration: | |
Configuring Security | 1593369 |
Login (Including Impersonation) | 1592791 |
Portal User Management Architecture (PUMA) | 1592792 |
Portal Access Control (PAC) | 1450830 |
Virtual Portal | 1451421 |
People Finder | 1458362 |
Session Management | 1579527 |
Tivoli Access Manager Integration | 1579530 |
Policies | 1580345 |
Computer Associates eTrust Siteminder Integration | 1243923 |
Step-up and Remember Me | 1377161 |
Credential Vault | 1313734 |
Directory Search / People Picker | 1966956 |
Web Content Management: | |
Pre-rendering | 1449013 |
Syndication | 1449992 |
Authoring Portlet | 1448865 |
Java Content Repository (JCR) | 1450303 |
JSR 286 Web Content Viewer | 1450897 |
API | 1450287 |
Personalization | 1454749 |
Enterprise Content Management Integration | 1454843 |
Blogs and Wikis | 1449021 |
Authoring Performance Degradation | 1454247 |
Advanced Editor (RTE) | 1450031 |
Java Content Repository (JCR) Export/Import of Library | 1459962 |
General Information | 1450461 |
Java Message Service (JMS) | 1450903 |
Migration from 6.x to 7.0 | 1451065 |
Caching | 1498003 |
Remote Web Content Viewer Portlet | 1454879 |
Security | 1461436 |
Seedlist and Search | 1472948 |
Web Content Integrator | 1454859 |
Portlets/Development/Customization: | |
Model SPI | 1449873 |
PortalWeb2 Themes | 1468828 |
Struts Portlet Framework | 1468819 |
Web Services for Remote Portlets (WSRP) | 1468821 |
Remote Cache | 1468824 |
Common PIM Portlets (CPP) | 1468956 |
WebDav | 1497122 |
PageBuilder2 Themes | 1497118 |
Unified Task List | 1590976 |
Modular-based Themes | 1616359 |
JavaServer Faces (JSF) | 1198110 |
Mobile Portal Accelerator | 1673323 |
Collecting data on z/OS | |
Installation and Configuration on z/OS | 1470778 |
Database Transfer on z/OS | 1470777 |
Configuring Security on z/OS | 1470775 |
Out of Memory (OOM) on z/OS | 1474140 |
Performance, hang, or high CPU issues on z/OS | 1474151 |
Note: When uploading data, update the case to include relevant use case information that can expedite problem analysis (screenshots, timestamps, user IDs, etc).
Related Information:
[{"Product":{"code":"SSHRKX","label":"WebSphere Portal"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Problem Determination","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF012","label":"IBM i"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.0","Edition":"Enable;Extend;Server;Express;Hypervisor Edition","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
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Document Information
Modified date:
03 December 2021
UID
swg21444911