Troubleshooting
Problem
Resolving The Problem
 Gathering General Information Gathering Problem Specific Information Submitting Information to IBM Support Online Self-Help Resources |
|
| Gathering General information |
1. Environment data
Server side:
- Full name and version of Operating System
- Full version of WebGUI
Go to "Troubleshooting and Support" (ax and wrench icon) > System Information for Tivoli Netcool/OMNIbus WebGUI.
Copy & paste the information into webgui_version.txt
- Copy of the following files:
* Non-root installation
/home/<username>/InstallationManager/eclipse/configuration/config.ini
* Root installation
InstallationManager/eclipse/configuration/config.ini
install_files\InstallationManager\configuration\config.ini
- Output of following commands:
* Non-root installation
/home/<username>/InstallationManager/eclipse/tools/imcl listInstalledPackages -features -long >> InstallManager_non_root_installed_software.txt
* Root installation
./imcl listInstalledPackages -features -long >> InstallManager_root_installed_software.txt
imcl.exe listInstalledPackages -features -long
Client side:
- Full name and version of Operating System
- Full name and version of supported browsers tried
- Full name and version of JREs tried
- Current Behavior
- Expected Behavior
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| Gathering Component Specific Information |
Collecting data for Web GUI General Issues
Components
Collecting data for Web GUI AEL
Collecting data for Web GUI CGI Registry
Collecting data for Web GUI Event Database Query
Collecting data for Web GUI Event Viewer
Collecting data for Web GUI Filter Builder
Collecting data for Web GUI Maps
Collecting data for Web GUI SmartPage
Collecting data for Web GUI Tool Creation
Collecting data for Web GUI User Preferences
Collecting data for Web GUI Views
Collecting data for Web GUI WAAPI
Performance, Connectivity
Collecting data for Web GUI AEL Performance and Connectivity
Installation
Collecting data for Web GUI Installation
Others
Collecting data for Web GUI User Synchronization
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| Submitting Information to IBM Support |
- Enhanced Customer Data Repository (ECuRep)
- FTP Server
FTP to ftp.ecurep.ibm.com
Login as anonymous and use your email address as the password
cd /toibm/tivoli
Change to type "bin"
put <filename>
where <filename> is the full ticket number delimited by period and a meaningful label.
| Online Self-Help Resources |
- IBM Electronic Support
Related Information
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Document Information
Modified date:
19 July 2023
UID
swg21675808