Collecting Data: Read First for Netcool Operations Insight (NOI)

Collecting MustGather data early, even before you open the Case, helps IBM® Support quickly determine whether:

• Symptoms match known problems (rediscovery).
• There is a non-defect problem that can be identified and resolved.
• There is a defect that identifies a workaround to reduce severity.
• Locating root cause can speed a development code fix.

MustGather: Read First table of contents:


 

	Gathering General Information
	Gathering Component Specific Information
	Submitting Information to IBM Support
	Online Self-Help Resources
	Related Information

 

Gathering General Information

Gathering General Information
You can manually collect the information or run the collect_logs script in the attached compressed (zip) file. Review the corresponding technical document below that is related your specific problem.

Entering general information into an electronically opened Case in the IBM Support Community eliminates the delay in resolving your problem, resulting from the time needed to collect and provide general initial information.

1. Provide a detailed explanation of the problem


- Full name and version of Operating System

- Current Behavior

- Expected Behavior

- Copy of following files:


* Non-root installation
/home/<username>/InstallationManager/eclipse/configuration/config.ini

* root installation
InstallationManager/eclipse/configuration/config.ini


install_files\InstallationManager\configuration\config.ini


- Output of following commands:


* Non-root installation
/home/<username>/InstallationManager/eclipse/tools/imcl listInstalledPackages -features -long >> InstallManager_non_root_installed_software.txt

* root installation
./imcl listInstalledPackages -features -long >> InstallManager_root_installed_software.txt


imcl.exe listInstalledPackages -features -long



2. Identify the problem component

Netcool Operations Insight Cases are opened against the individual product component. Here is a list of each component included with Netcool Operations Insight:

- OMNIbus - includes ObjectServer, Process Agent, AEN, and OMNIbus Insight Pack
- OMNIbus - Web GUI
- Netcool / Impact
- IBM Operations Analytics - Log Analysis aka SmartCloud Analytics - Log Analysis
- Gateway for JDBC
- Message Bus (XML) Gateway
- DB2
- Jazz for Service Management - includes DASH and TCR
- Network Manager ITNM - includes Network Manager Insight Pack
- SNMP Probe
- Syslog Probe
- Netcool Configuration Manager


 

Gathering Component Specific Information

Gathering Component Specific Information
If one of the product components below matches your symptom, or the part of the product with which you are experiencing problems, follow the instructions in the associated MustGather document:

 

Problem Components	Information to Gather
OMNIbus	Read First for OMNIbus
OMNIbus - Web GUI	Read First for Netcool/OMNIbus Web GUI 8.1
Netcool/Impact	Read First for Tivoli Netcool Impact
IBM Operations Analytics - Log Analysis	Read First for IBM SmartCloud Analytics - Log Analysis
Gateway for JDBC or Message Bus (XML) Gateway	Collecting Data: OMNIbus Integrations Gateways
DB2	Collecting data: Read first for DB2 for Linux, UNIX, and Windows
Jazz for Service Management	Read first for Jazz for Service Management
Network Manager	Read first for Tivoli Network Manager
SNMP Probe or Syslog Probe	MustGather details for probe integrations on UNIX MustGather details for probe integrations on WINDOWS
Netcool Configuration Manager	Read first for Tivoli Netcool Configuration Manager

Submitting Information to IBM Support

Submitting Information to IBM Support

• When you open or update a Case from the IBM Support Community , select the Upload Files button to attach data to the case.
• Data can also be submitted through Ecurep by email, FTPS, SFTP, HTTPS, or a Java Utility.
• Files less than 20 MB can be emailed to cloud_support@ecurep.ibm.com with the case number TS####### in the Subject.

• Files greater than 20 MB can be submitted through Ecurep by FTPS, SFTP, HTTPS, or a Java Utility.

Online Self-Help Resources

Online Self-Help Resources

• Review up-to-date product information at the Netcool Operations Insight Product Support Page .
• Review product manuals Netcool Operations Insight Knowledge Center .
• Review Best Practice documentation on Netcool Operations Insight DeveloperWorks Best Practices.
• Use the IBM Support Community to access Netcool Operations Insight Support when you require assistance from IBM.
• Install and use a RSS Reader . Netcool Operations Insight and each individual component product have RSS Feeds that you can subscribe to so you remain updated on Netcool Operations Insight news. Help topics in regards to RSS can be found here .

 

Related Information

Related Information
Support Resources for Tivoli Netcool OMNIbus