Question & Answer
Question
You are having a problem when you execute the applictaion newly migrated from classic rule engine to decision engine. You would like to know what documentation you must collect (MustGather) so that the IBM Operation Decision Manager (ODM) Support team can diagnose your problem. If you gather this documentation before contacting support, it expedites the troubleshooting process and save you time.
Answer
1. Version and fix pack level of ODM RES and Rule Designer (if used)
- Version
- Patch level
- Build number
- Interim fixes
- Data source
For more details, see Find the version of ODM components.
2. Turn on full trace for RES execution logger: com.ibm.rules.res.execution =ALL on servers where RES application is deployed.
For details on how to turn on the CDI filter for each application server:
3. A complete description of what is the problem after migrations to decision engine. Please check if this is related a list of known limitations in the decision engine Known Limitations
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSQP76","label":"IBM Operational Decision Manager"},"ARM Category":[{"code":"a8m0z0000001htlAAA","label":"Decision Server->Engine->Decision engine->Migration from CRE"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
08 September 2020
UID
ibm16327129