Troubleshooting
Problem
You are having an installation problem with the Business Automation Workflow. You would like to know what documentation you must collect (MustGather) so that the IBM Business Automation Workflow support team can diagnose your problem. Gather this documentation to expedite the troubleshooting process.
Diagnosing The Problem
Verify the environment meets IBM Business Automation Workflow detailed system requirements for the version you plan to install
Resolving The Problem
Collect the following troubleshooting data for installing Business Automation Workflow
- Business Impact
- Problem description
- Environment description
- OS and version
- Installation user
- Installation Manager mode
- Detailed error message
- Problem Analysis data
General Diagnostic Information
Provide a detailed description of the problem with the steps that lead up to the issue whenever possible.
- How does the issue impact your business?
- Are there any deadlines that are affected by this problem?
- Provide the URL of IBM Documentation followed for the installation
- Operating System and detailed version
- Was the installation by an administrator user or nonadministrator user?
- Have you checked if the environment meets the system requirements for Business Automation Workflow?
Diagnostic Information from IBM Installation Manager
- Which IBM Installation Manager mode was used to install Business Automation Workflow? Wizard mode, or command-line mode?
- Error messages
Wizard mode: capture the Installation Manager GUI screen wit the errors
Command-line mode: full command details and command output - Installation Manager data for problem analysis:
Wizard mode:
Help > Export Data for Problem Analysis
Command-line mode:
run the command from the [Installation Manager HOME]/eclipse/tools
imcl exportInstallData [outputfileName]
Related Information
[{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m50000000CcaaAAC","label":"Install and Deployment Environments"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFPJS","label":"IBM Business Process Manager"},"ARM Category":[{"code":"a8m50000000CcaaAAC","label":"Install and Deployment Environments"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
14 September 2022
UID
ibm16583481