Troubleshooting
Problem
You are having a failed event resolution problem in IBM Business Automation Workflow. You would like to know what documentation you must collect (MustGather) so that the IBM Support team can diagnose your problem. If you gather this documentation before you contact IBM support, then it expedites the troubleshooting process and saves you time.
Resolving The Problem
Collect troubleshooting data for failed event resolution problems in IBM Business Automation Workflow. Gathering this information before calling IBM support helps familiarize you with the troubleshooting process and can save you time.
Set the following trace string, then reproduce the problem. For instructions, see the Setting up a trace in WebSphere Application Server.
*=info:
Recovery=all
Note: Enabling the trace might slow down your system. This delay can lead to transaction timeouts and errors.
Gather the following information and files:
General diagnostic information
For instructions on collecting the general diagnostic information, see the "Manually collect troubleshooting information" section in Collecting troubleshooting data for IBM Business Automation Workflow.
Setting the trace string |
Set the following trace string, then reproduce the problem. For instructions, see the Setting up a trace in WebSphere Application Server.
*=info:
Recovery=all
Note: Enabling the trace might slow down your system. This delay can lead to transaction timeouts and errors.
Required diagnostic information |
Gather the following information and files:
General diagnostic information
- Problem description
- Environment description
- Server logs: All files from:
<profile_root>/<profile_name>/logs/<server_name>
<profile_root>/<profile_name>/logs/ffdc - Project interchange (PI) or enterprise archive (EAR) file from the relevant applications
Instructions for collecting the diagnostic information |
For instructions on collecting the general diagnostic information, see the "Manually collect troubleshooting information" section in Collecting troubleshooting data for IBM Business Automation Workflow.
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m50000000CcTiAAK","label":"Advanced Content\/ SCA-\u003EFailed Events"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Type":"MASTER"},{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFPJS","label":"IBM Business Process Manager"},"ARM Category":[{"code":"a8m50000000CcTiAAK","label":"Advanced Content\/ SCA-\u003EFailed Events"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Product Synonym
BAW; BPM
Was this topic helpful?
Document Information
Modified date:
14 September 2022
UID
swg21267441