Troubleshooting
Problem
Contact IBM Support if you experience a problem with IBM API Connect. Use the details in this document to provide all of the relevant information to the Support team to help with problem resolution.
Resolving The Problem
You can select your IBM API Connect version to collect the MustGather information.
Please identify the IBM API Connect component below that best describes your problem.
Each MustGather component provides you with a list of the documentation that IBM Support team requires to diagnose the issue.
Here you can select the appropriate IBM API Connect components:
| Gathering component specific information |
Click on the problem or issue that best describes your situation. This will provide you with a listing of the documentation that the IBM Support Team requires to diagnose your problem. If you can not determine a specific component, please provide the information requested in the General MustGather to help IBM Support to collect all the data necessary to troubleshoot your problem. This will expedite problem resolution.
| General MustGather |
| Gathering general problem description information |
| Upgrade MustGather documents |
| MustGather: Collecting data for API Connect version 4 and version 5 Upgrade issue |
| Analytics MustGather documents |
| Mustgather for Analytics Issues in IBM API Connect version 5 |
How to submit diagnostic data to IBM Support
After you have collected the preceding information, and the PMR is opened, you can exchanging information with IBM Technical Support for problem determination.
For more details see submit diagnostic data to IBM (ECuRep) and Enhanced Customer Data Repository (ECuRep) secure upload.
If you are using Service Request (SR), update the PMR to indicate that data has been sent.
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Document Information
Modified date:
12 November 2020
UID
swg22013512