Troubleshooting
Problem
After cloning everything worked on Sterling Control Center except for Cognos.
Symptom
Unable to generate the machine specific symmetric key.
The parameter named 'Supported ciphersuites' located in 'Cognos' is
currently invalid
Cause
The Cognos related configuration and keys include system information. The system information of the system on which the clone runs is different from the system information of original system.
Resolving The Problem
Do not clone Sterling Control Center.
Do a fresh install instead.
[{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"}],"Version":"5.4.2.1;5.4.2","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
17 December 2019
UID
swg21681893