Troubleshooting
Problem
When starting the Cognos Business Intelligent System, under the control of IBM Sterling Control Center, fails to start, error
Symptom
Pogo log:
problem starting handler buxServiceHandler java.lang.RuntimeException: Unable to create lock manager.
From the Cognos log:
DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message> <messageString> Unable to create lock manager.</messageString></message></messages> problem starting handler buxServiceHandlerUnable to create lock manager.java.lang.RuntimeException: Unable to create lock manager.
From the cognos report server log:
CM-CAM-4005 Unable to authenticate.
From the Control Center log:
ERROR BUSR98 - CCTR035E Failed to connect to server. Check for invalid userid/password,
improper authority for userid, unsupported level of server or no license
slot available to monitor the server. BUSR98(1) - Error: Logon failed!
Cause
The maintenance was installed with root or another ID that was not the primary owner of the IBM Control Center files.
Environment
UNIX only
Usually occurs after an upgrade or maintenance applied
Diagnosing The Problem
Check the Cognos directory to insure that the file Owner and Group are the same as the Owner and Group as the rest of the IBM Control Center files.
Resolving The Problem
Check the following:
1. Insure that the Cognos files are owned by the installer ID that was used to install IBM Control Center.
2. The following are the recommended ulimit parameters were sufficient to run IBM Control Center with Cognos on Red Hat Linux 64-bit platform. Please issue the ulimit -a command to see which ones are different, then make the change, then recycle the IBM Control Center Engine.
core file size (blocks, -c) 0
data seg size (kbytes, -d) unlimited
scheduling priority (-e) 0
file size (blocks, -f) unlimited
pending signals (-i) 30720
max locked memory (kbytes, -l) 32
max memory size (kbytes, -m) unlimited
open files (-n) 8192
pipe size (512 bytes, -p) 8
POSIX message queues (bytes, -q) 819200
real-time priority (-r) 0
stack size (kbytes, -s) 10240
cpu time (seconds, -t) unlimited
max user processes (-u) 30720
virtual memory (kbytes, -v) unlimited
file locks (-x) unlimited
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Document Information
Modified date:
17 December 2019
UID
swg21967807