Troubleshooting
Problem
In multi-server architecture DNS server is not resolving FQDN properly.
Symptom
This may cause the IBM Cognos Configuration Group and flipper to become out of sync causing issues.
Diagnosing The Problem
Log in to the Primary Content Manager with URI using System Administration credentials: http://FQDN:PORT/bi/v1/disp
In the same session check Flipper diagnostic URL: http://FQDN:PORT/bi/v1/flipper/diag
The output must be similar to this:
The highlighted IP address must be resolved to a valid IP by DNS (Domain Name Server).
Resolving The Problem
Cognos Analytics sends request to DNS with the Fully Qualified Domain Name (or with whatever is configured in Cognos Configuration). Then onward its DNS's duty to resolve the IP address/FQDN to a valid address.
Involve the network team to troubleshoot in details.
The following command should display the Server IP address:
ping -4 hostname
Related Information
Document Location
Worldwide
[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6sAAC","label":"Installation and Configuration->Cognos Configuration"}],"ARM Case Number":"TS004545578","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
15 October 2021
UID
ibm16374152