IBM Support

Cloud Extender: Exchange Module - Update Server Hostname

How To


Summary

To update the Cloud Extender Configuration tool to reflect the updated Exchange Server hostname.
Note: It is not required to have a Cloud Extender to push mail configuration. The Cloud Extender is used for syncing records to the IBM MaaS360 portal.

Environment

Migrating mailboxes in stages, large Exchange Environment, or Hybrid Environment additional Cloud Extender(s) required.

-Installing the Cloud Extender: https://www.ibm.com/docs/en/maas360?topic=guide-installing-cloud-extender
-Configuring the Cloud Extender: https://www.ibm.com/docs/en/maas360?topic=extender-configuring-cloud
-Exchange ActiveSync Module: https://www.ibm.com/docs/en/maas360?topic=modules-exchange-module
-Multiple Cloud Extenders for Exchange Integration: https://www.ibm.com/docs/en/maas360?topic=integration-multiple-cloud-extenders-exchange

Migrating all at once or completely cloud-based additional Cloud Extender(s) might not be required.  Update the module pointing to the new Exchange server (2010, 2013, 2016, or Office 365) and configure the necessary service accounts: https://www.ibm.com/docs/en/maas360?topic=modules-exchange-module

Steps

Exchange 2010

1. In the Cloud Extender Configuration Tool, select the Exchange tile.

2. Select 2010 -> Select mailboxes that this Cloud Extender can manage

3. Click Next

image 9814

4. Enter the new server hostname.  Select Use SSL to have the Remote PowerShell URL include https rather than http (might not be needed).
Ensure the service account has the correct permissions

image 9813

5. Click Next and Finish.

IMPORTANT: Email configuration in the policy needs to be updated: https://www.ibm.com/support/pages/node/6449700

Exchange 2013 and 2016

1. In the Cloud Extender Configuration Tool, select the Exchange tile.

2. Select 2013 and 2016 -> Select mailboxes that this Cloud Extender can manage

3. Click Next

image 9804

4. Enter the new server hostname.  Select Use SSL to have the Remote PowerShell URL include https rather than http (might not be needed).
Ensure the service account has the correct permissions

image 9812

5. Click Next and Finish.

IMPORTANT: Email configuration in the policy needs to be updated: https://www.ibm.com/support/pages/node/6449700

Office 365

1. In the Cloud Extender Configuration Tool, select the Exchange tile.

2. Select Office 365 -> Next

image 9794
3. Enter in the correct server hostname (example: ps.outlook.com) and at least three service accounts (to reduce throttling).  Select Use SSL to have the Remote PowerShell URL include https rather than http (might not be needed).
image 9811

4. Validate All Accounts

5. Click Next and Finish

IMPORTANT: Email configuration in the policy needs to be updated: https://www.ibm.com/support/pages/node/6449700

Document Location

Worldwide

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Document Information

Modified date:
10 May 2021

UID

ibm16450871

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