How To
Summary
Cleaning temporary Java workarea in Cognos Analytics for a Dispatcher and Query Service.
Objective
Cleaning the temporary Java workarea in Cognos Analytics for Dispatcher and Query service can be helpful in resolving issues where java cache becomes corrupt or of out of date.
In some scenarios java cache issues can manifest themselves as crashing Query Service (without heap dump) and other unexpected behavior.
Cleaning temporary cache allows application server to rebuild the cache from scratch resetting it to healthy state.
Steps
Steps:
- Stop Dispatcher. This will also stop the QueryService).
- On each Cognos Analytics dispatcher delete all files and folders in the workarea and javasharedresources folders in these locations.
NOTE: Do not delete the workarea and javasharedresources folders.- <cognos_analytics>/wlp/usr/servers/dataset-service/workarea/
- <cognos_analytics>/wlp/usr/servers/cognosserver/workarea/
- <cognos_analytics>/javasharedresources/
- Start Dispatcher. The QueryService will start automatically.
In multi-server environment repeat the steps on each dispatcher.
Document Location
Worldwide
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Document Information
Modified date:
04 July 2024
UID
ibm10884418