Troubleshooting
Problem
Case Init job fails to complete due to The requested item was not found
Non-repository object [connection point name] not found errorsSymptom
The Case Init job pod log has the following error:
Sep 14, 2022 7:16:25 PM com.ibm.ecm.icm.config.init.services.DefineTargetEnvironment defineTargetEnv
SEVERE: The requested item was not found. Non-repository object cpe_conn_tos not found.
java.lang.Exception: Defining Target Environment is Failed
at com.ibm.ecm.icm.config.init.ConfigureTargetEnvironment.configureTargetEnv(ConfigureTargetEnvironment.java:109)
at com.ibm.ecm.icm.config.init.InitCaseManager.main(InitCaseManager.java:30) ...The Content Platform Engine pod logs have this error:2022/09/14 19:16:22.416+0000 RPCHandler 61e42577 [Error] ; Exception: com.filenet.api.exception.EngineRuntimeException: FNRCE0040E: E_NOT_AUTHENTICATED: The user is not authenticated. Message was: CWWKS1100A: Authentication did not succeed for user ID p8admin_dev. An invalid user ID or password was specified.
at com.filenet.apiimpl.core.UserPasswordToken.getSubject(UserPasswordToken.java:131)
at com.filenet.apiimpl.core.UserPasswordToken.getSubject(UserPasswordToken.java:73)
at com.filenet.engine.context.CallState.getSubject(CallState.java:467)
at com.filenet.engine.context.CallState.getSystemSubject(CallState.java:437)
at com.filenet.engine.unified.UnifiedApiImpl.getPeServiceSubject(UnifiedApiImpl.java:132)
at com.filenet.engine.unified.UnifiedApiImpl.beginImp(UnifiedApiImpl.java:89)
at com.filenet.engine.util.EngineToApiInjecter.beginImp(EngineToApiInjecter.java:302)
at com.filenet.apiimpl.util.ApiToEngineBridge.beginImp(ApiToEngineBridge.java:367)
at com.filenet.apiimpl.util.UnifiedUtil.beginImp(UnifiedUtil.java:68)
at filenet.jpe.security.cemp.CEConnectUtil.pushSystemCEConForThreadWithPCH(CEConnectUtil.java:201)
at filenet.jpe.security.cemp.CEConnectUtil.pushSystemCEConForThread(CEConnectUtil.java:185)
at filenet.jpe.security.cemp.CPSiteInfo.init(CPSiteInfo.java:157)
at filenet.jpe.security.cemp.CPSiteInfo.getSiteInfoForCP(CPSiteInfo.java:96)
at filenet.jpe.rpc.appserver.PEEngineServlet.doPost(PEEngineServlet.java:617)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:706)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:791)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1258)
... Caused by: com.ibm.ws.security.authentication.AuthenticationException: CWWKS1100A: Authentication did not succeed for user ID p8admin_dev. An invalid user ID or password was specified.
at com.ibm.ws.security.authentication.jaas.modules.UsernameAndPasswordLoginModule.login(UsernameAndPasswordLoginModule.java:92)
at com.ibm.ws.kernel.boot.security.LoginModuleProxy.login(LoginModuleProxy.java:51) Cause
Content Platform Engine passwords are changes and the
ibm-fncm-secret secret is updated.However, the Content Platform Engine system user password in
ACCE is not updated.Environment
Cloud Pak for Business Automation 21.0.3 with FileNet Content Manager and Workflow capabilities enabled.Resolving The Problem
- Update the System User password in ACCE. For example:
- Scale down the
CPEpods to zero, and scale them back up. - Rerun the
Case Initjob:oc get job|grep case-init-job oc get jobs <case-init-job-name> -o json | jq 'del(.spec.selector)' | jq 'del(.spec.template.metadata.labels)' | oc replace --force -f -
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"ARM Category":[{"code":"a8m3p000000hAh9AAE","label":"Operate-\u003EBAW Install\\Upgrade\\Setup-\u003EBAW Case Manager"}],"ARM Case Number":"TS010494140","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"21.0.3"}]
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Document Information
Modified date:
08 November 2022
UID
ibm16837925