Troubleshooting
Problem
User authenticates to the Citrix Storefront website. User clicks on the 'Controller' icon. It seems that the Citrix published application is starting to launch. However, nothing appears on the screen. - If the user opens 'Citrix Connection Center' then there is an entry in there ("Windows sign-in - \\Remote"). - However, the Controller application does not appear to start. Intermittently, the user may see an error.
Symptom
Windows sign-in - \\Remote
Error (sometimes seen):
App kan niet worden gestart
Cannot start app 'Controller'
[{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
12 October 2021
UID
swg21391428