Troubleshooting
Problem
User launches the 'main' Controller client. User clicks 'Company - Data Entry - Reported Values'. An error appears.
Symptom
Microsoft Excel
... Cannot run the macro 'cc.CompareDb'. The macro may not be available in this workbook or all macros may be disabled.
Cause
There are several possible causes for this error.
- TIP: For more examples, see separate IBM Technote #1971878.
This Technote specifically relates to the scenario where the cause is that the client device has (mistakenly) got multiple different versions of the Controller client installed.
Environment
Example:
In one real-life customer example, the client device had 3 different versions of Controller client installed simultaneously:
![](/support/pages/system/files/support/swg/cogtech.nsf/0/78519230d7d93729852582a2003f8477/Env/0.18C.gif)
Resolving The Problem
Ensure that only one version of the Controller client is installed.
Steps:
In one real-life example, the solution was to:
1. Logon to the client device as a Windows administrator
2. Inside Control Panel (Add/Remove Programs):
- First uninstall the 10.3.1 Controller client
- Then uninstall 10.2.1 client
- Then uninstall 10.1 client
3. Install the relevant Controller client (for example the 10.3.1 local client "CCRLocalClient64.MSI")
4. Test.
Related Information
Was this topic helpful?
Document Information
Modified date:
15 June 2018
UID
swg22016881