Troubleshooting
Problem
Opening a secured Adobe PDF file stored on an IBM Content Manager (CM) system is not possible through IBM Content Navigator(ICN) 2.0.2.
Symptom
The document fails to open and the error below occurs in the Java console logs:
security: Revocation Status Unknown
com.sun.deploy.security.RevocationChecker$StatusUnknownException: java.net.UnknownHostException: ocsp.verisign.com
Cause
Adobe PDF documents stored on CM systems are opened using applet viewer; Snowboard; in ICN, and this doesn't support the opening of secured pdf documents with ICN 2.0.2.
Resolving The Problem
- Upgrade to ICN 2.0.3
- Go to Settings\Viewer Maps
- Create a new Viewer Map
- Change the Content Manager Viewer from applet viewer to Daeja ViewOne Virtual:
[{"Product":{"code":"SSEUEX","label":"IBM Content Navigator"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"2.0.2.4;2.0.2.3;2.0.2.2;2.0.2.1;2.0.2","Edition":"","Line of Business":{"code":"LOB18","label":"Miscellaneous LOB"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21691874