IBM Support

Cannot enter the authorization code as the window is too small

Troubleshooting


Problem

The customer has installed the Statistics 23 successfully, when you run the License Authorization Wizard, there is a small blank window to enter the authorization code. The window is so small that the authorization code cannot be entered at all.

Resolving The Problem

There is a workaround, please activate the license by these commands:

On Windows, open a Command Prompt window as an administrator.
Navigate to the installation path of Statistics Client 23 (default paths below for 64 and 32-bit installs):

cd C:\Program Files\IBM\SPSS\Statistics\23
cd C:\Program Files (x86)\IBM\SPSS\Statistics\23

* NOTE: Please just edit the version number instead of '23', depending if you installed Statistics Client version 19/20/21/22. *

Then, press 'Enter' key.

Use the 'licenseactivator' command to enter your authorization code:

licenseactivator <authcode>


NOTE: where <authcode> is your authorization code

[{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"19.0;20.0;21.0;22.0;23.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

More support for:
IBM SPSS Statistics

Software version:
19.0, 20.0, 21.0, 22.0, 23.0

Operating system(s):
Windows

Document number:
273221

Modified date:
16 April 2020

UID

swg21971954

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