Troubleshooting
Problem
When the technician switch to Maximo Assist from other application (for example, Technician) in mobile app, if the technician click collaborate and invite one expert to join one session, the camera is not shown in the session page. Instead, white space is shown in the main area.
When the expert opens the Maximo mobile app and stays in the navigator or is working on an application other than Maximo Assist, if they receive a collaboration invitation and accept and join one session, the video stream is not shown in the session page. Instead, white space is shown in the Stream area.
Resolving The Problem
The technician or expert must open 9-dot menu at the right-bottom corner and click Assist. The camera and video are then shown.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000GoD8AAK","label":"Maximo Assist"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.6.0"}]
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Document Information
Modified date:
26 October 2021
UID
ibm16508738