Troubleshooting
Problem
On doing save in Configuration Manager on a second application tier install fails at the "Generating cryptographic information" stage with an error. This can sometimes happen when doing an upgrade.
Symptom
"[ ERROR ] CAM-CRP-1193 An error occurred while attempting to contact the active Content Manager to update the local CA information. Check your configuration to ensure that the configured URIs are valid and that there are services running at those locations. Reason: java.lang.NullPointerException"
Cause
This can happen on a distributed environment. The dispatcher passwords on the primary and secondary application tier installs did not match.
Resolving The Problem
Ensure that the dispatcher passwords match on both installs
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Document Information
Modified date:
15 June 2018
UID
swg22013394