Question & Answer
Question
What are the IP addresses of the IBM call home servers used for automated Service and Support requests from the IBM Security Network Protection appliance?
Answer
The following table includes IP addresses and ports for the IBM Security call home servers. Configure your data center's firewall rules or proxy access control list (ACL) to allow the automated Service and Support request feature to communicate with these servers.
Note: These IP addresses will be changing in 2023. See here for details.
https://www.ibm.com/support/pages/node/6853429
Use the following server to manually upload support files and logs.
| DNS name | IP address | Ports | Protocol | Additional detail |
| esupport.ibm.com | 129.42.56.189 | 443, 80 | https (to IBM) http (from IBM) |
IPV4, Recommendation is that customers open the address range of 129.42.0.0 / 18 to minimize churn in the future if additional addresses are added. |
| 129.42.60.189 | ||||
| 129.42.54.189 | ||||
| 2620:0:6c0:200:129:42:56:189 | 443, 80 | https (to IBM) http (from IBM) |
IPV6, Recommendation is that customers open 2620:0:6c0: /45 to minimize churn in the future if additional addresses are added. | |
| 2620:0:6c2:200:129:42:60:189 | ||||
| 2620:0:6c4:200:129:42:54:189 |
Note: These IP addresses will be changing in 2023. See here for details.
https://www.ibm.com/support/pages/node/6853429
Use the following server to manually upload support files and logs.
| DNS name | IP address | Port | Protocol | Purpose |
| www.ecurep.ibm.com | 192.109.81.20 | 443 | https | Upload bulk data associated with status and problem reporting. |
[{"Product":{"code":"SSHLHV","label":"IBM Security Network Protection"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General Information","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.3.2","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
25 January 2023
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