Browsing product in Web Call Center 9.3 fails with the error Could not find active search index

Resolving The Problem

A catalog index must be created in order to enable product browsing in Web Call Center. A catalog organization must build an index of the items in the Sterling Selling and Fulfillment Foundation database before you can run a catalog search.

Steps to create an active search index:

1. Log in to Order Management System (OMS) Foundation Console and launch the Application Manager.
   
   
   
2. Navigate to Application Platform-Process Modeling-General-General-Transactions-Catalog Index Build-Time Triggered-Agent Criteria Definitions.
   
   
   
3. Choose the enterprises for which you need to build the criteria,
   For example
   For enterprise=Matrix, the corresponding criteria would be Matrix_INDEX_BUILD. Update the necessary queue details to run this agent.
   
   
   
4. Log in to Sterling Business Center (SBC) and load the Enterprise where you configured the SearchAgent.
   
   
   
5. Navigate to Products-Item Catalog Indexes-Manage Item Catalog Indexes-Create Index.
   
   
   
6. Choose the available catalog and hit Select. You will see the catalog ID in status - In progress. Note - Ensure that the there are published items for the catalog for which the index is being built.
   
   
7. In the customer_orverrides.properties, set the following property to any location that is accessible for read/write - yfs.yfs.searchIndex.rootDirectory
   
   For example
   yfs.yfs.searchIndex.rootDirectory=D:\SearchIndex.In some cases you may need to pass it with a double slash based on your OS
   
   
   
8. Rebuild the EAR if necessary and restart the application server.
   
   
   
9. Start the Agent configured in step 3 and wait for the Catalog Index to be completed. In SBC the status will move to Completed.
   You will now be able to browse catalogs from Web Call Center