IBM Support

BMXAA3097E - The Person Does Not Exist Or Is Not Active

Troubleshooting


Problem

Error in Inventory Usage application while creating a new Inventory Usage record and entering the Storeroom.

Symptom

Steps to replicate:
1. Go to People application.
2. Create a new Person record.
3. Leave the Person record Status as ACTIVE and save it.
4. Go to Storerooms application.
5. Create a new Storeroom record.
6. In the Inventory Owner field, enter the Person record created above.
7. Save Storeroom.
8. Go to People application.
9. Bring up the Person record in question and change the Status to INACTIVE.
10. Go to Inventory Usage application.
11. Create a new Inventory Usage record.
12. In the "From Storeroom" field, click on Detail Menu icon > Select Value option.
13. From Select Value dialog, select the Storeroom created above.
At this point, system throws the message "BMXAA3097E - The person does not exist or is not active.".

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Inventory","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.5;7.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
18 September 2025

UID

swg22003181

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