Question & Answer
Question
What does it mean the error BMXAA10029E - Fetching the OAuth access token failed. This is caused by invalid client credentials, an invalid refresh token or other problem related to fetching the access token in log file when you configure email Listener with Oauth?
Answer
This error is related to misconfiguration when you follow the steps to configure email Listener with Oauth. There are some reasons that could lead to this error:
1. Bad refresh token. In order to solve this issue, follow strictly the steps mentioned in this technote and check the compatibility between credential values in Google Cloud Console and script values:
2. Certificates not imported. In order to solve this issue, follow strictly the steps mentioned in this technote:
Email Listener OAuth Configuration with Google Gmail - Installing SSL Certificate
3. Old Maximo version: The versions before 7.6.1.2 IFIX005 are not supported for Oauth configuration. For more information, check the document:
[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"ARM Category":[{"code":"a8m50000000CbU1AAK","label":"System Administration-\u003EE-Mail Listeners"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6.1"},{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m50000000CbU1AAK","label":"System Administration-\u003EE-Mail Listeners"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
18 April 2024
UID
ibm17148721