Troubleshooting
Problem
When accessing the Cognos gateway URI, it shows a blank screen for about 30-60 seconds before reaching the Cognos Welcome page.
Cause
This can be caused by requests being routed via a proxy server. You can check via the network settings. In IE, go to the settings cog button at the top right, select Internet Options -> connections. From here, you can see if a proxy server is being used.
Diagnosing The Problem
When running a fiddler trace (or network trace), a large amount of time is taken when the browser is accessing the proxy server.
Resolving The Problem
To resolve this issue:
go into the IE11 advanced options and make exceptions to the proxy settings
if possible, disable the proxy settings
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.0.x","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
30 November 2018
UID
ibm10743087