Troubleshooting
Problem
When installing and deploying Manage with the base language set as Norwegian, the Manage admin build stalls and the CR is hung indefinitely.
Symptom
Manage deployment is stalled indefinitely. The Build CR will display the following error ...
An unhandled exception occurred while running the lookup plugin 'template'.
Error was a <class 'ansible.errors.AnsibleError'>, original message: An unhandled exception occurred while templating '{{ languagesToDelete|langZipsToDelete(languageZips) }}'.
Error was a <class 'ansible.errors.AnsibleError'>, original message: An unhandled exception occurred while templating '{{ languagesRequested|langsToDelete(languageCodes) }}'.
Error was a <class 'AttributeError'>, original message: 'bool' object has no attribute 'lower'
Cause
The baseLanguage element in the Build CR is set to false when in actuality it should be set to 'NO' . This is a glitch in the code where it interprets the value as false and not 'NO'.
Environment
Manage 8.4.0 and 8.3.x
Resolving The Problem
To resolve this issue ...
Just replace baseLang: false element by baseLang: `NO` in the ManageBuild cr. This will trigger the stalled build. Because the operator reconciliation will reset it back to false the same step described above will have to be performed, should another build be required.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000hB0QAAU","label":"Manage"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.3.0;8.4.0"}]
Was this topic helpful?
Document Information
Modified date:
03 August 2022
UID
ibm16608466