Troubleshooting
Problem
When you click Backup now button in Intel systems(W3550), a new backup job is not triggered in the job queue.
Symptom
You may observe the following behavior when you click the Backup now button:
- User interface hangs.
- Invoked REST API call does not return successfully.
- Backup jobs are not created in the backup queue.
The following error may get displayed in the user interface:
Note: If the error message is not displayed, restart the IBM Workload Deployer to prevent the user interface from hanging and to display the error message successfully.
CWZIP1900E An internal error com.ibm.iaas.backup.util.BackupRestoreException: CWZIP9548E Return from GET on backup/backupsize?backup_profile=f4fb7cec-c870-41ac-a740-f6fad3d09aa9 with status 500: { "rootCause": "com.ibm.maestro.util.wrapper.exception.MaestroServerException: No such property: id for class: java.lang.StringnPossible solutions: seed", "message": "id for class: java.lang.StringnPossible solutions: seed", "errorMessage": "id for class: java.lang.StringnPossible solutions: seed", "errorStatusCode": 500 } occurred. For details, see the log/trace files.This error message is observed whenever the REST API call returns with error 500.
Diagnosing The Problem
In addition to the error message described in the Symptom section, you can also view some errors in the Backup and restore logs . The errors in the logs resemble the following stack exception:
E com.ibm.maestro.http.client.ServiceConnection requestService CMPUT0016E: GET http://[ipv6_address]:5001/admin/resources/locations/ Response status code is 500 elapsed time 91ms. 00005567 groovy E app.scripts.groovy.rainmaker.delorean.BackupUtils.groovy computeBackupSize Exception caught: No such property: id for class: java.lang.String Possible solutions: seed 00005567 groovy E app.scripts.groovy.rainmaker.rest.RenderUtils.groovy renderError com.ibm.maestro.util.wrapper.exception.MaestroServerException: No such property: id for class: java.lang.String Possible solutions: seed com.ibm.maestro.http.client.ServiceConnection.requestService(ServiceConnection.java:299) com.ibm.iaas.api.client.MaestroRestOperationsHelper.GET(MaestroRestOperationsHelper.java:75) com.ibm.iaas.api.client.RestOperationsHelper.GET(RestOperationsHelper.java:51) com.ibm.iaas.api.client.resources.json.IaaSResource.GET(IaaSResource.java:342) com.ibm.iaas.api.client.resources.json.Location.GET(Location.java:38) com.ibm.iaas.api.client.resources.json.Location$GET.call(Unknown Source) groovy.rainmaker.delorean.BackupStorage.getBackupStorageLocation(BackupStorage.groovy:181) groovy.rainmaker.delorean.BackupStorage.getBackupStorageLocation(BackupStorage.groovy) groovy.rainmaker.delorean.BackupStorage$getBackupStorageLocation.callCurrent(Unknown Source) groovy.rainmaker.delorean.BackupStorage.getBackupMetadata(BackupStorage.groovy:1061) groovy.rainmaker.delorean.BackupUtils.computeBackupSize(BackupUtils.groovy:115) backup.onRetrieve(backup.groovy:191) 00008727 IPASBaseActio 2 com.ibm.ws.rainmaker.ipas.actions.GetPropertyDataAction call request = com.ibm.venture.vm.impl.PropertyRequestImpl@ec4e04e0 managementid = S1_21 Resolving The Problem
Contact IBM support to install the patch LA-HCM-CPS-2310-LA0001.
Document Location
Worldwide
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Document Information
Modified date:
06 May 2020
UID
ibm11125105