IBM Support

Authentication failure during Single Sign-On login

Troubleshooting


Problem

Attempt to login to IBM Sterling Order Management leads to SSO authentication failure error.

Symptom

A custom Single Sign-On Java code is created using which the user is unable to log into the SSFS application. The log displays the following error message:

ERROR  :[ACTIVE] ExecuteThread: '15' for queue:'weblogic.kernel.Default (self-tuning)': SCUIAction:  Struts action does not allow current request method for action home [system]: [ ]:
SCUIAction

Cause

This error message from SCUIAction is thrown under the circumstance when the request method is GET".

Diagnosing The Problem

GET is not supported for request method.

Resolving The Problem

To resolve, Use POST for the request method.
The product code checks for the Supported Request Method and the Request Method. Supported Request Method can be ALL and POST.

[{"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Security","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.5;9.4;9.3;9.2.1;9.2","Edition":"All Editions","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg21990909

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