IJ36565: INCORRECT TIME DISPLAY IN START TIME AND END TIME FIELDS ON WORK ORDER WHEN USER TIME ZONE IS DIFFERENT THAN SERVER

APAR status

• Closed as program error.

Error description

• DESCRIPTION:
  When the User Time Zone is set to US/Pacific and the database
  and application server Time Zones are set to US/Eastern (UTC -
  05:00), and the User enters Scheduled Start and End Times for
  an assignment, the Actuals tab shows incorrect values for the
  Start Time and End Times after the User clicks the Complete
  Assignment button.  The fields in question are
  LABTRANS.STARTTIME, LABTRANS.FINISHTIME.
  STEPS TO REPRODUCE:
  Prerequisite conditions:
    Database and application server set to EST Time Zone (UTC
  -05:00)
    Verify or update the following values in the MAXVARS
  object:
   USECLIENTTIMEZONE = 1
   LABTRANSTOLERANCE = 0:00
   SUPPRESSACTCHECK = 0
  
  1. Log in to maxdemo instance as WILSON
  2. Go To Profile | Default Information
  3. In the Time Zone field | Select Value | click US/Pacific
  4. Log out
  5. Log in as WILSON again
  6. Go To Work Orders | Work Order Tracking
  7. Common Actions | New Work Order
  8. In the Location field enter "air101" and tab out
  9. On the Plans tab | Tasks section | click the New Row button
  10. In the Task 10 Description field enter "Task One"
  11. In the Scheduled Start field click the Select Date and Time
  button
  12. Click yesterday's date and select 1:00 PM for the time,
  then click OK
  13. In the Estimated Duration field enter 1:00
  14. Save the record
  15. Common Actions | Approve Work Order
  16. Click OK
  17. On the Assignments tab click the New Row button
  18. In the Scheduled Start field click the Select Date and Time
  button
  19. Select yesterday's date and select 1:00 PM for the time
  20. In the Task field | Select Value | click 10
  21. In the Labor field enter "wilson" and tab out
  22. Verify that the Hours field is defaulted to 1:00
  23. Save the record
  24. Click the Complete Assignment button
  25. On the Actuals tab | Labor tab view the Start Time and End
  Time values
  RESULT:
  The Start Time value is 7:00 PM and the End Time value is 8:00
  PM
  EXPECTED RESULT:
  The Start Time value is 1:00 PM and the End Time value is 2:00
  PM
  REPORTED IN VERSION:
  Tivoli's process automation engine 7.6.1.1-IFIX20210817-1544
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The Actuals tab in the Work Order Tracking application shows *
  * incorrect values for the                                     *
  * Start Time and End Time fields after clicking the Complete   *
  * Assignment button when the user's time zone is different     *
  * than the server time zone.                                   *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be included in a future Release
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels