A fix is available
APAR status
Closed as program error.
Error description
When ICO is setup with LDAP, and the user attribute (user_name_attribute) used for authentication sometimes contains empty values, then although user can login successfully into ICO self-service UI, no contents on the dashboard are seen. As an example, the mail user attribute in Bluepages LDAP sometimes contains empty values. Hence, when ICO is setup with Bluepages LDAP, and the 'mail' user attribute (user_name_attribute) is used for authentication , then no contents are seen on the ICO self-service UI dashboard. The user is able to successfully login to the ICO self-service UI, but the dashboard contents are not seen. Moreover user is also able to successfully login to Horizon UI.
Local fix
The code change was provided in a JAR file. File com.ibm.orchestrator.vmm.adapter.keystone.jar was provided & had to be placed on the CS2 server in the below mentioned paths: 1. /opt/ibm/ico/BPM/v8.5/lib/ext/ 2. /opt/ibm/ico/BPM/v8.5/profiles/Node1Profile/installedApps/PCCell 1/OrchestratorEAR.ear/lib/ After that restart the bpm-server. (systemctl restart bpm-server)
Problem summary
When ICO is setup with LDAP, and the user attribute (user_name_attribute) used for authentication sometimes contains empty values, then although user can login successfully into ICO self-service UI, no contents on the dashboard are seen. As an example, the mail user attribute in Bluepages LDAP sometimes contains empty values. Hence, when ICO is setup with Bluepages LDAP, and the 'mail' user attribute (user_name_attribute) is used for authentication , then no contents are seen on the ICO self-service UI dashboard. The user is able to successfully login to the ICO self-service UI, but the dashboard contents are not seen. Moreover user is also able to successfully login to Horizon UI.
Problem conclusion
The fix included to search the specific User by name and Domain combined, in the OpenstackClient included in com.ibm.orchestrator.vmm.adapter.keystone.jar .The jar needs to be updated in ICO server.
Temporary fix
Comments
APAR Information
APAR number
ZZ00510
Reported component name
SMRTCLOUD ORCHS
Reported component ID
5725H2800
Reported release
250
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-01-15
Closed date
2016-02-23
Last modified date
2016-02-23
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SMRTCLOUD ORCHS
Fixed component ID
5725H2800
Applicable component levels
R240 PSY
UP
R250 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS4KMC","label":"IBM Cloud Orchestrator"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"250","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
03 November 2021