A fix is available
APAR status
Closed as documentation error.
Error description
PROBLEM DEFINITION: Upon building ICO 2.4 environment, unable to open the ICO Admin UI, getting error: OperationalError at / No exception message supplied Request Method: GET Request URL: https://<servername>.ibm.com/ Django Version: 1.6 Exception Type: OperationalError Exception Location: /usr/lib64/python2.6/site-packages/ibm_db_dbi.py in connect, line 587 Python Executable: /usr/bin/python Python Version: 2.6.6 Python Path: ['/usr/share/openstack-dashboard/openstack_dashboard/wsgi/../..' , '/usr/share/openstack-dashboard/openstack_dashboard', '/usr/lib64/python26.zip', '/usr/lib64/python2.6', '/usr/lib64/python2.6/plat-linux2', '/usr/lib64/python2.6/lib-tk', '/usr/lib64/python2.6/lib-old', '/usr/lib64/python2.6/lib-dynload', '/usr/lib64/python2.6/site-packages', '/usr/lib64/python2.6/site-packages/gtk-2.0', '/usr/lib/python2.6/site-packages', '/usr/lib/python2.6/site-packages/setuptools-0.6c11-py2.6.egg-i nfo'] ADDITIONAL DETAILS: The abvove error indicated that horizon coulsd not connect to its backend, and it turned out that the dash user password was expired, and client had to reset it. For this customer, the DB is not on CS1, so he had to first change the dash user password on the DB server. When the user can connect on the DB server, then next step is to follow the ICO instructions to update the dash password that will be used when connecting from cs2, etc via the following link: https://www-01.ibm.com/support/knowledgecenter/SS4KMC_2.4.0.1/co m.ibm.sc o.doc_2.4/r_how_to_change_the_various_passwords.html Therefore, the ICO documentation on the above mentioned link needs to be modified to reflect steps for customer environments where the DB is not on CS1.
Local fix
N/A
Problem summary
ICO 2.4 UNABLE TO OPEN ICO ADMIN UI, GETTING ERROR 'OPERATIONALERROR AT / NO EXCEPTION MESSAGE SUPPLIED'
Problem conclusion
password for db2inst1 changed on database server, we need to follow steps given on below link, either database is on CS1 or on external node https://www-01.ibm.com/support/knowledgecenter/SS4KMC_2.4.0.1/co m.ibm.sco.doc_2.4/r_how_to_change_the_various_passwords.html
Temporary fix
Comments
APAR Information
APAR number
ZZ00465
Reported component name
SMRTCLOUD ORCHS
Reported component ID
5725H2800
Reported release
240
Status
CLOSED DOC
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-02-05
Closed date
2016-03-17
Last modified date
2016-03-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS4KMC","label":"IBM Cloud Orchestrator"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"240","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
03 November 2021