A fix is available
APAR status
Closed as documentation error.
Error description
Following instructions from this page, https://www-01.ibm.com/support/knowledgecenter/SS4KMC_2.4.0.2/co m.ibm.sco.doc_2.4/r_how_to_change_the_various_passwords.html Changing the password for OpenStack service users OpenStack has several service users: ceilometer, cinder, glance, heat, neutron, and nova. By default, when these service users are created during installation, they are assigned the same password as the admin user. To change the password of any of these service users, complete the following steps: Log in to the Administration user interface as a Cloud Administrator. In the navigation pane on the left, click ADMIN > Identity Panel >Users. Select the user that you want to edit. From the Actions column on the right, click Edit. Enter the new password in the Password and Confirm Password fields. Click Update User. After attempting this, you will observe: 1. admin password change only - change only the obfuscated value in the keystonerc file, do not change any service conf file --- all ok 2. service user password change - change the obfuscated values in the service conf files --- ceilometer, cinder, glance, heat ok ---- neutron, nova fail nova and neutron conf files changed on both region-server and neutron-server This appears to only affect those regions with neutron... ie. if nova networking without neutron-server then nova commands are ok after changing the nova service user password. Deployments fail due to nova/neutron broken.
Local fix
Even after restarting all services via SCOrchestrator.py, a reboot of the region and neutron server will resolve the issue.
Problem summary
**************************************************************** * USERS AFFECTED: All users of IBM Cloud Orchestrator 2.4 **************************************************************** * PROBLEM DESCRIPTION: When modifying the user passwords for glance nova etc on the region server, it was seen that the nova and neutron services no longer appeared to work, even after restarting all apparently relevant processes. ****************************************************************
Problem conclusion
It would appear that some caching occurs of the passwords on the neutron and region servers that prevents nova and neutron cli from operating correctly once the passwords have been changed. to resolve the issue the customer should reboot the region server which will clear any cached information. The documentation has been updated to reflect this
Temporary fix
Comments
APAR Information
APAR number
ZZ00446
Reported component name
SMTCLD ORCH ENT
Reported component ID
5725H28ET
Reported release
240
Status
CLOSED DOC
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-07-29
Closed date
2015-08-04
Last modified date
2015-08-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS4KMC","label":"IBM Cloud Orchestrator"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"240","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
03 November 2021