RS02999: CAN'T LOG IN TO DECISION CENTER BECAUSE OF THE HELPBEAN EXCEPTION

Operational Decision Manager V8.9.2 Download Document
Operational Decision Manager V8.9.2 Mod Pack
Operational Decision Manager for z/OS 8.9.2 Mod Pack
Operational Decision Manager V8.9.1.0: Interim Fix 22
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Operational Decision Manager V8.9.1.0: Interim Fix 30
Operational Decision Manager V8.9.1.0: Interim Fix 31
Operational Decision Manager V8.9.1.0: Interim Fix 33
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Operational Decision Manager V8.5.1.3: Interim Fix 79
Operational Decision Manager V8.9.1.0: Interim Fix 38
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Operational Decision Manager V8.9.1.0: Interim Fix 41
Operational Decision Manager V8.9.1.0: Interim Fix 42

APAR status

• Closed as program error.

Error description

• When customer login Teamserver by different userIDs and
  password on one browser for some times, the following exception
  shows randomly(Can only reproduce in cusotmer's enviornment):
  1/16/18 11:27:14:054 ICT] 000000b9 ServletWrappe E
  com.ibm.ws.webcontainer.servlet.ServletWrapper service
  SRVE0068E: An exception was thrown by one of the service
  methods of the servlet [/layouts/error.jsp] in application [ODM
  Decision Center]. Exception created :
  [javax.faces.el.EvaluationException: Cannot get value for
  expression '#{HelpBean.knowledgeCenterAccessible}'
  at
  org.apache.myfaces.el.ValueBindingImpl.getValue(ValueBindingImpl
  .java:405)
  at
  javax.faces.component.UIComponentBase.isRendered(UIComponentBase
  .java:1078)
  at
  javax.faces.webapp.UIComponentTag.isSuppressed(UIComponentTag.ja
  va:884)
  at
  javax.faces.webapp.UIComponentTag.doStartTag(UIComponentTag.java
  :316)
  at
  com.ibm._jsp._error._jspx_meth_h_outputText_46(_error.java:2865)
  at com.ibm._jsp._error._jspService(_error.java:664)
  

Local fix

• -
  

Problem summary

• when logging in teamserver Enterprise console  for sometimes
  the following exception occurs: ServletWrappe E
  com.ibm.ws.webcontainer.servlet.ServletWrapper service
  SRVE0068E: An exception was thrown by one of the service
  methods of the servlet [/layouts/error.jsp] in application [ODM
  Decision Center]. Exception created :
  [javax.faces.el.EvaluationException: Cannot get value for
  expression '#{HelpBean.knowledgeCenterAccessible}'
  . This happens when the URL is not accessible and the service
  have already terminated. In that case an IllegalStateException
  is thrown, and it can prevent the user from logging in.
  

Problem conclusion

• The code is fixed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• 999
  

Fix information

• Fixed component name

  WS DECISION CTR

• Fixed component ID

  5725B6900

Applicable component levels

• R891 PSY

     UP