Fixes are available
Rational ClearQuest Fix Pack 9 (8.0.0.9) for 8.0
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0
APAR status
Closed as program error.
Error description
Created for RATLC01550930. We open an existing record called ServiceRequest The Service Request has a Tab called Tasks. We click on that Tab. There are 2 reference list fields. The uper one shows open Tasks and the bottom one closed tasks. If you open one of the tasks at the bottom and hit the reopen action of the task and save it, it should disapear from the bottom list and appear at the upper list of the service Request. To achieve that, one would asume hitting the refresh botton of the "Mother Record" Service Request would refresh the display. In 8.0.0.2 that is the case In 8.0.0.7 it is not. An error is thrown like: Error An error occurred: {"STATUS":"true","ColumnTypes": ["ID","STATE","REFERENCE","USER_FRIENDLY_LOCATION"],"TableConten ts": [["MR00000037","Finished","","cq.record:Task\/MR00000037@8.0.0\/ MR"]]} See also attached errormsg.rtf Customer has created a reproduction schema, see attached PMR.txt, and provided a screen recording for the exact steps, see PMR23636SGC724.mp4. I can reproduce the error but can't find a solution. The error is not shown in a core trace, it seems to be on browser level. When I installed Firebug to analyse, the error doesn't come up. Please assist. Files are in 01092013.zip Thanks
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * ClearQuest Web users. * **************************************************************** * PROBLEM DESCRIPTION: * * Refreshing ClearQuest Web reference lists that no longer * * contain certain elements throws an exception with a * * non-descriptive error message. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
A fix is available in ClearQuest 8.0.0.9. ClearQuest Web is now fixed to no longer throw this error message.
Temporary fix
Comments
APAR Information
APAR number
PM99810
Reported component name
CLEARQUEST WIN
Reported component ID
5724G3600
Reported release
800
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-10-24
Closed date
2013-12-11
Last modified date
2013-12-11
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CLEARQUEST WIN
Fixed component ID
5724G3600
Applicable component levels
R800 PSY
UP
Document Information
Modified date:
11 December 2013