APAR status
Closed as program error.
Error description
In a distributed server with a frequently scheduled agent, large queues of identical agent runs can build up during busy periods, such that when executed, they may overlap and run simultaneously on different servers. Once the agents finish and attempt to write their history details out to CM, these history writes can cause errors.??Error seen in the run history:?"CM-SYS-5192 An error occurred with Content Manager. CM-SYS-5001 A Content Manager internal error occurred."???Error found in the cogserver.log:?"CM-SYS-5173 Content Manager failed while processing a database transaction because of a database deadlock. This can happen when another Content Manager process or an external program is accessing the content store database. Check for any scripts that are running, such as Content Manager clean up or IBM Cognos Software Development Kit scripts, that may result in a heavy volume of updates to the content store. Check with the database administrator about other programs that might be updating the database. Transaction (Process ID 123) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction."
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Business Intelligence 10.2 Fix Pack 3 * * * * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack * * 4 * ****************************************************************
Problem conclusion
Code Fix
Temporary fix
Comments
APAR Information
APAR number
PM95894
Reported component name
COG INSTALL CON
Reported component ID
5724W12IC
Reported release
A11
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-08-27
Closed date
2014-04-30
Last modified date
2014-08-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
COG INSTALL CON
Fixed component ID
5724W12IC
Applicable component levels
RA11 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
15 November 2022