Fixes are available
Rational Synergy Fix Pack 5 (7.2.0.5) for 7.2
Rational Synergy Fix Pack 6 (7.2.0.6) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.6
Rational Synergy Interim Fix 2 for 7.2.0.6
Rational Synergy Fix Pack 7 (7.2.0.7) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.7
Rational Synergy Interim Fix 2 for 7.2.0.7
Rational Synergy Interim Fix 3 for 7.2.0.7
APAR status
Closed as program error.
Error description
Attempts to see the 'Logger Settings' in the 'Debug Server' tab from the IBM Rational Synergy web server administration interface fails with 'java.lang.NullPointerException' error. The full error is as follows: Logger Settings java.lang.NullPointerException at com.telelogic.cm.logging.LogUtils.getLoggerSettings(LogUtils.jav a:654) at com.telelogic.cm.logging.LogUtils.getLoggingConfiguration(LogUti ls.java:499) at org.apache.jsp.jsp.logger_005fsettings_jsp._jspService(org.apach e.jsp.jsp.logger_005fsettings_jsp:71) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:1 11) at javax.servlet.http.HttpServlet.service(HttpServlet.java:848) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWr apper.java:403) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.j ava:492) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:378 ) at javax.servlet.http.HttpServlet.service(HttpServlet.java:848) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.jav a:598) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler .java:486) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHand ler.java:119) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandle r.java:542) at org.eclipse.jetty.server.session.SessionHandler.doHandle(Session Handler.java:233) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(Context Handler.java:1065) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler. java:413) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionH andler.java:192) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextH andler.java:999) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHand ler.java:117) at org.eclipse.jetty.server.Dispatcher.include(Dispatcher.java:178) at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLi brary.java:1015) at org.apache.jsp.jsp.server_005fdiagnosis_jsp._jspx_meth_c_when_2( org.apache.jsp.jsp.server_005fdiagnosis_jsp:450) at org.apache.jsp.jsp.server_005fdiagnosis_jsp._jspx_meth_c_choose_ 0(org.apache.jsp.jsp.server_005fdiagnosis_jsp:342) at org.apache.jsp.jsp.server_005fdiagnosis_jsp._jspService(org.apac he.jsp.jsp.server_005fdiagnosis_jsp:142) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:1 11) at javax.servlet.http.HttpServlet.service(HttpServlet.java:848) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWr apper.java:403) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.j ava:492) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:378 ) at javax.servlet.http.HttpServlet.service(HttpServlet.java:848) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.jav a:598) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler .java:486) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHand ler.java:119) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandle r.java:542) at org.eclipse.jetty.server.session.SessionHandler.doHandle(Session Handler.java:233) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(Context Handler.java:1065) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler. java:413) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionH andler.java:192) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextH andler.java:999) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHand ler.java:117) at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:271) at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:98) at com.telelogic.cm.httpserver.ServerDiagnosis.doRequest(ServerDiag nosis.java:54) at com.telelogic.cm.httpserver.FilteredServlet.filterAction(Filtere dServlet.java:121) at com.telelogic.cm.httpserver.FilteredServlet.doGet(FilteredServle t.java:43) at javax.servlet.http.HttpServlet.service(HttpServlet.java:735) at javax.servlet.http.HttpServlet.service(HttpServlet.java:848) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.jav a:598) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler .java:486) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHand ler.java:119) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandle r.java:524) at org.eclipse.jetty.server.session.SessionHandler.doHandle(Session Handler.java:233) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(Context Handler.java:1065) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler. java:413) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionH andler.java:192) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextH andler.java:999) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHand ler.java:117) at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle (ContextHandlerCollection.java:250) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWr apper.java:111) at org.eclipse.jetty.server.Server.handle(Server.java:350) at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(Ab stractHttpConnection.java:454) at org.eclipse.jetty.server.AbstractHttpConnection.headerComplete(A bstractHttpConnection.java:890) at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.h eaderComplete(AbstractHttpConnection.java:944) at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:630) at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java :230) at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpCon nection.java:77) at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChan nelEndPoint.java:606) at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChann elEndPoint.java:46) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThre adPool.java:603) at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThrea dPool.java:538) at java.lang.Thread.run(Thread.java:738) STEPS TO REPRODUCE: 1. Login to Rational Synergy admin interface 2. Click on 'Debug Server' tab. 3. Click on 'Logger Settings' EXPECTED RESULT: The current settings for the logger should be displayed. ACTUAL RESULT: The error is displayed and you cannot determine what setting have been configured. WORKAROUND: No work around has been found.
Local fix
Problem summary
Logger Settings fails with java.lang.NullPointerException in Rational Synergy
Problem conclusion
NA
Temporary fix
Comments
APAR Information
APAR number
PM91478
Reported component name
TLOGIC SYNERGY
Reported component ID
5724V66SN
Reported release
710
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-06-20
Closed date
2013-10-07
Last modified date
2013-10-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC SYNERGY
Fixed component ID
5724V66SN
Applicable component levels
R710 PSY
UP
R720 PSY
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
07 October 2013