PM90719: "The Clipboard cannot be emptied. Another program might be using the Clipboard." error when launching an Active Form

APAR status

• Closed as Permanent restriction.

Error description

• While running TM1 10.1.1 Perspectives on Citrix with Clipboard
  Mapping enabled, the customer was experiencing an issue
  described in Defect COGCQ00711683 / APAR PM77007 :
  http://www-01.ibm.com/support/docview.wss?uid=swg1PM77007
  PM77007: TM1 ACTIVE FORMS - CLIPBOARD CANNOT BE EMPTIED  When
  drilling through their Active Forms, the customer was getting
  the error "The Clipboard cannot be emptied. Another program
  might be using the Clipboard."  The fix for this issue was
  included in FP1 for TM1 10.1.1 so the customer applied it.  The
  problem with drilling became intermittent, happening only under
  heavy load.  However, the customer gets the same error when they
  try to open an Active Form.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * We will not be providing a code fix for this defect. If this *
  * issue occurs in a current release, please contact Technical  *
  * Support.                                                     *
  *                                                              *
  *                                                              *
  * This is not a generic TM1 issue.                             *
  *                                                              *
  * As outlined by the problem conclusion of the APAR PM77007,   *
  * quote                                                        *
  *                                                              *
  *    Problem conclusion                                        *
  *    We have added code that should suppress the Microsoft     *
  * "The Clipboard can not be emptied" error message from        *
  * appearing in many cases.  While this fix should              *
  * significantly reduce the occurrences of this error message,  *
  * it is possible that the error message may still happen on    *
  * occasion.                                                    *
  *                                                              *
  * the code added to TM1 10.1.1 FP1 suppresses most of these    *
  * error messages but it can not prevent them altogether.       *
  *                                                              *
  *                                                              *
  * As the customer is running TM1 Perspectives on Citrix with   *
  * Clipboard Mapping enabled, we recommend they try enabling    *
  * read-only Client Drive Mapping and read-only Clipboard       *
  * Mapping on their Citrix server as outlined by the Citrix     *
  * technote CTX124356 =>                                        *
  *                                                              *
  *    http://support.citrix.com/article/CTX124356               *
  *    How to Enable Read-Only Client Drive Mapping and          *
  * Clipboard Mapping for XenApp                                 *
  ****************************************************************
  

Problem conclusion

• No Intent to Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels