Fixes are available
APAR status
Closed as program error.
Error description
Headline: Generate Support request not possible with Rhapsody 7.6.1.2 and eclipse platform integration APAR Error Description: Attempts to access 'Help' -? 'Generate Support Request' from within the eclipse platform integration results in error. Problem: The error message is attached (as screenshot). Generate Support Request from a standalone Rhapsody works fine. Observations: * Reinstalled and Installed the Rhapsody plugins from Eclipse. Didn't help. * Invoking GSR directly from the Supportinfo.exe works fine for the customer. * We believe that its the same exe which is Invoked in both the instances (Stand alone and Eclipse Platform Integration) But diffferent arguments passed. This could explain the difference in behaviour observed. Customer Observations: xml-file which is passed as argument is malformed. Open the attached file 'SupportInfo.xml. Go to line 91. There you see the opening ?Version? tag. The problem is, that whoever creates this SupportInfo.xml does not escape the values (in this case: ?DisplayValue? I guess somehow the rhapsody plugin is retrieving the information from eclipse, but the value has to be xml-encoded! Business Impact: Unable to create support request directly from Rhapsody platform integration Local fix: 1] Access GSR from SupportInfo.exe directly 2] Invoke Generate Support Request from standalone Rhapsody
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** Generate Support request not possible with Rhapsody 7.6.1.2 and eclipse platform integration
Problem conclusion
Fixed in 8.0.2
Temporary fix
Comments
APAR Information
APAR number
PM78809
Reported component name
TLOGIC RHAPSODY
Reported component ID
5724V74RP
Reported release
761
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-12-10
Closed date
2013-03-21
Last modified date
2013-03-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC RHAPSODY
Fixed component ID
5724V74RP
Applicable component levels
R761 PSN
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS7P9W","label":"Rational Rhapsody"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6.1","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
06 January 2022