APAR status
Closed as fixed if next.
Error description
User can't login on the Cognos portal intermittently. They receive an error saying: credentials are not valid. This issue is intermittent and when it occurs, users that are already logged onto the system are unaffected until they log off and try to re-authenticate. When the issue does occur, a server restart is required to temporarily resolve the issue until it reoccurs. This issue does not occur for a specific user/users. Crossing the Date/time the issue has happened and Date/time of cogserver.log we have the message below: 0.192.32.88:9300 2280 2012-07-12 08:30:59.574 -5 SESSION_MANAGER_SESSION_ID na na 0 DIS.Session Management Thread DIS 1085 2 Audit.Other.dis.DIS.session SESSIONS_TERMINATED num_sessions 0 Success 10.192.32.88:9300 2280 2012-07-12 08:30:59.574 -5 SESSION_MANAGER_SESSION_ID na na 0 DIS.Session Management Thread DIS 1085 2 Audit.Other.dis.DIS.session ACTIVE_SESSIONS num_sessions 0 Success 10.192.32.88:9300 2280 2012-07-12 08:31:05.252 -5 havePassportsExpired141 24G9M2lsvj4sGy2w8yC9wqC2hvds4swyqqj8vC9j
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh * * Pack 1 or IBM Cognos Business Intelligence 10.1.1 Fix Pack 3 * ****************************************************************
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
PM78236
Reported component name
COG CONNECTION
Reported component ID
5724W12CC
Reported release
A11
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-12-01
Closed date
2013-06-11
Last modified date
2013-12-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
RA21 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWN","label":"Portal v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A11","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
16 December 2013