Fixes are available
Rational ClearQuest Fix Pack 05 (8.0.0.5) for 8.0
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0
APAR status
Closed as program error.
Error description
An error occurs when you try to remove an attachment with a name containing more than 50 characters in ClearQuest Web client. Steps to reproduce. 1. In ClearQuest Web client, open a record and modify it. 2. Add to the record an attachment with a name containing more than 50 characters. 3. Save the change and an error message appears saying that the attachment name cannot exceed 50 characters. 4. Dismiss the error message. 5. Select the attachment and click Remove. 6. A prompt for confirmation appears. 7. Click OK to confirm. 8. An unexpected error appears saying that 'resource not found'.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** When a ClearQuest Web 8.0.0.x user tries to add a attachment with over 50 characters in the file name, they receive an error message saying it is not allowed. This is correct behavior but the user then can't delete the attachment from the form control because the Remove button is greyed out.
Problem conclusion
A fix is available in ClearQuest 8.0.0.5. ClearQuest Web 8.0.0.x users can now remove attachments with over 50 characters in the file name from an attachment form control.
Temporary fix
Comments
APAR Information
APAR number
PM72417
Reported component name
CLEARQUEST WIN
Reported component ID
5724G3600
Reported release
710
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-09-07
Closed date
2012-12-15
Last modified date
2012-12-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CLEARQUEST WIN
Fixed component ID
5724G3600
Applicable component levels
R710 PSN
UP
Document Information
Modified date:
15 December 2012