Fixes are available
Rational ClearQuest Fix Pack 09 (7.1.2.9) for 7.1.2
Rational ClearQuest Fix Pack 05 (8.0.0.5) for 8.0
Rational ClearQuest Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearQuest Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0
APAR status
Closed as program error.
Error description
CQ Web will sometimes detach a CQRPC process without it actually being terminated.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** When a ClearQuest Web CQRPC process reaches the 'Recycle Server Lifetime Limit', it is marked for termination by the CM Server. If the CQRPC process fails to exit, it will appear as hung in the process list and will run indefinitely if not terminated manually. Processes like that can and should be terminated to prevent them from consuming unnecessary resources such as CPU or Memory.
Problem conclusion
A fix is available in ClearQuest 7.1.2.9 and 8.0.0.5. A fix has been made to use a PERL script, called cqrpccleanup.pl, to address this issue. This script is run automatically by the CM Server periodically based on an MBean value cqrpcAbandonedProcessCleanupInterval. The script checks the PIDs of the cqprc processes that are running in CM Server and that are running on the machine itself. It terminates the processes that are not in the CM Server list and that have been up for at least 5 minutes.
Temporary fix
Comments
APAR Information
APAR number
PM71175
Reported component name
CLEARQUEST UNIX
Reported component ID
5724G3601
Reported release
711
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-08-20
Closed date
2012-12-15
Last modified date
2012-12-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CLEARQUEST UNIX
Fixed component ID
5724G3601
Applicable component levels
R711 PSN
UP
Document Information
Modified date:
15 December 2012