A fix is available
APAR status
Closed as Permanent restriction.
Error description
RAM WebClient does not allow users to open assets' folders. 1. Create an asset with 2 folders 2. Add 1 file to one of the folders 3. Submit the asset. 4. Clear your FF v 10.0.0.6 or IE cache 5. Search for the asset ? Modify ? More Options 6. Try to open one of the folders. Result: RAM does not open the selected folder. In order to open one of the folders, users must press the FF/IE refresh button
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** 1. Create an asset with 2 folders 2. Add 1 file to one of the folders 3. Submit the asset. 4. Clear your FF v 10.0.0.6 or IE cache 5. Search for the asset ? Modify ? More Options 6. Try to open one of the folders. Result: RAM does not open the selected folder. ?In order to open one of the folders, users must press the FF/IE refresh button.
Problem conclusion
It seems the faces's defect. The workaround is that 1. don't clear cache except necessary 2. if have cleared the cache, please refresh the browser. Why does customer clear the cache before they want to modify the asset? We don't want customer to do unsual operation using RAM.
Temporary fix
Comments
APAR Information
APAR number
PM70893
Reported component name
RATL ASSET MGR
Reported component ID
5724R4200
Reported release
750
Status
CLOSED PRS
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-08-14
Closed date
2013-04-02
Last modified date
2013-04-02
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSUS84","label":"Rational Asset Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
29 October 2021