Fixes are available
Rational Synergy Fix Pack 3 (7.2.0.3) for 7.2
Rational Synergy Fix Pack 7 (7.1.0.7) for 7.1
Rational Synergy Fix Pack 6 (7.2.0.6) for 7.2
Rational Synergy Interim Fix 3 for 7.1.0.7
Rational Synergy Interim Fix 4 for 7.1.0.7
Rational Synergy Interim Fix 1 for 7.2.0.6
Rational Synergy Interim Fix 2 for 7.2.0.6
Rational Synergy Interim Fix 5 for 7.1.0.7
Rational Synergy Fix Pack 7 (7.2.0.7) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.7
Rational Synergy Interim Fix 2 for 7.2.0.7
Rational Synergy Interim Fix 3 for 7.2.0.7
APAR status
Closed as program error.
Error description
At some customer sites, running an Update Members on a project in a Synergy web mode session will cause the engine to crash. It happens when the Update Members operation requires many object versions in the same directory to be replaced. The symptom is that output from the Update Members operation appears to stop being displayed, before it is complete, and the message ''Warning: Lost connection to engine, exiting' appears in the ccm_client.log and the back end UI log, before a message indicating that update completed: Using directory entry ?filename? for object version ?dir-4-part-name?: '?filenameA-4-part-name?' is now bound under '?dir-4-part-name?'. '?filenameB-4-part-name?' is now bound under '?dir-4-part-name?'. '?filenameC-4-part-name?' is now bound under '?dir-4-part-name?'. Warning: Lost connection to engine, exiting Update completed. See Message View for details.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** Update members in web mode may cause engine to crash
Problem conclusion
Fixed in Rational Synergy 7.2.0.3, and will be fixed in Rational Synergy 7.1.0.7.
Temporary fix
Comments
APAR Information
APAR number
PM70219
Reported component name
TLOGIC SYNERGY
Reported component ID
5724V66SN
Reported release
710
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-08-03
Closed date
2012-09-24
Last modified date
2012-09-24
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC SYNERGY
Fixed component ID
5724V66SN
Applicable component levels
R710 PSN
UP
Document Information
Modified date:
24 September 2012