Fixes are available
Rational ClearQuest Fix Pack 09 (7.1.2.9) for 7.1.2
Rational ClearQuest Fix Pack 05 (8.0.0.5) for 8.0
Rational ClearQuest Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearQuest Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0
APAR status
Closed as program error.
Error description
Attachments cannot be added after a user session is timed out in ClearQuest Web 7.1.x. Steps to reproduce: 1. Log on ClearQuest Web and open a Submit form of record type 'Defect'. 2. If in tabbed view, switch to 'Attachments' tab and make sure that the form controls have been loaded. 3. Wait till the session is timed out. 4. Click the 'Add' button to add a file, an error prompt appears but without actual message. After dismissing the error prompt, the process seems to be successful but no file is listed. Also notice that the 'Remove' button becomes enabled. 5. Do any actions such as 'Save' which will prompt for re-login and re-login ClearQuest Web. 6. Repeat step 4 and observe that the symptom is the same. 7. The record can only be saved without attachments or discard completely.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** Attachments can not be added to a ClearQuest Web record after a user session has timed out. The record can only be saved without attachments or discarded completely.
Problem conclusion
A fix is available in ClearQuest 7.1.2.9 and 8.0.0.5. After a ClearQuest Web user session has timed out, a relogin dialog appears and attachments can be added to a record.
Temporary fix
Comments
APAR Information
APAR number
PM61242
Reported component name
CLEARQUEST WIN
Reported component ID
5724G3600
Reported release
712
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-03-26
Closed date
2012-12-15
Last modified date
2012-12-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CLEARQUEST WIN
Fixed component ID
5724G3600
Applicable component levels
R712 PSN
UP
Document Information
Modified date:
15 December 2012