APAR status
Closed as program error.
Error description
User launches Controller. User launches a standard report (also known as a 'system report'). The report appears correctly (by default it will appear in HTML format). Afterwards, the user changes the setting "Select Format" to make the report appear in PDF. Again, this works OK.??Some time later (for example 2 hours later) the same user runs the same report. Again it displays OK in HTML, but when the user changes the report format to PDF they receive an error message. The same problem occurs for all standard reports.
Local fix
Method #1 - Logoff from Controller. Re-launch Controller and re- try. Method #2 - Launch an Internet Explorer (IE) session (for exampl e www.google.com) *before* launching Controller. Leave the IE se ssion running throughout the use of Controller.
Problem summary
**************************************************************** * USERS AFFECTED: * * All users, but intermittently. * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Controller 10.1 IF2 or IBM Cognos * * Controller 10.1.1 * ****************************************************************
Problem conclusion
Code Fix
Temporary fix
Comments
APAR Information
APAR number
PM46521
Reported component name
COG CONTROLLER
Reported component ID
5724W24CO
Reported release
A10
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2011-08-26
Closed date
2012-06-06
Last modified date
2012-06-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
COG CONTROLLER
Fixed component ID
5724W24CO
Applicable component levels
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
Document Information
Modified date:
09 August 2024