APAR status
Closed as program error.
Error description
The client has upgraded from Cognos 8.3 FP2 to Cognos 8.3 FP5. When they were in Cognos 8.3 FP2, everything worked fine. However after upgrade, they are having problem to run reports, which has the following conditions??1, having Chinese characters in the folder name or the report name??2, having prompt parameters in the report????Error message: request failed. Contact administrator.????What has been tried / tested and the test result:????-The problem happened to all reports, which has the above conditions. ??-The problem occurs on the existing reports only (upgrade from Cognos 8.3 or Cognos 8.3 FP2). ??-Client does not have problem on newly created reports from Cognos 8.3 FP5. ??-The problem only happens when the report is run via Cognos portal. It works fine if runs from Report Studio.??-Client has tried to upgrade from Cognos 8.3 to Cognos 8.3 FP5, the problem still happens??-Client has tried to use the Cognos 8.3 deployment on Cognos 8.3 FP5, they still face the same problem.??-If keep the folder/report name as Chinese and delete the prompt, the report works??-If change the folder/report name to English, the report works even it have prompts.??-In Cognos 8.3 environment, changed the environment to English and upgrade to Cognos 8.3 FP5. After upgrade, the English environment works. However, if changes the environment to Chinese from Cognos personal preference, the same problem occurred.????????
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Business Intelligence 10.1 Refresh * * Pack 1 * ****************************************************************
Problem conclusion
Code Fix
Temporary fix
Comments
APAR Information
APAR number
PM41273
Reported component name
COG8 BI REPORT
Reported component ID
5724W12RS
Reported release
830
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-06-10
Closed date
2011-09-13
Last modified date
2011-09-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
COG8 BI REPORT
Fixed component ID
5724W12RS
Applicable component levels
RA11 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWW","label":"Report Authoring v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"830","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
13 September 2011