Fixes are available
Rational ClearCase Fix Pack (7.1.2.5) for version 7.1.2
Rational ClearCase Fix Pack (8.0.0.1) for version 8.0
Rational ClearCase Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearCase Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearCase Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearCase Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearCase Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearCase Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearCase Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearCase Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearCase Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearCase Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearCase Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearCase Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearCase Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearCase Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearCase Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearCase Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearCase Fix Pack 21 (8.0.0.21) for 8.0
APAR status
Closed as program error.
Error description
APAR content: ============= Headline: CCRC compare in a symlinked directory errors with 'The internal operation 'get_cleartext' failed.' APAR description: In IBM Rational ClearCase Remote Client (CCRC) 7.1.x, performing a 'Compare with Predecessor' or 'Compare with Another Version' operation results in errors similar to either of the following: ----- Failed to invoke compare operation null ----- ----- Unable to access the version data for 'C:\ccweb\user1\ccrcview\vob1\symlinktest\dir1\file1.txt': No such file or directory The internal operation 'get_cleartext' failed. ----- - The issue only occurs in directories which are symlinks. - It has been seen to only occur when two or more elements within the same symlinked directory are checked out (all but the last checked out element within the directory will fail). - It can be seen regardless of whether the symlink target is within the same VOB or another (cross-vob symlink). - It occurs whether the target of the symlink is loaded or not. - It does not occur if the checkouts are performed first in the symlink target location. Steps to reproduce the issue: 1. From IBM Rational ClearCase Explorer, add a new directory 'symlinktest' to source control. 2. Within 'symlinktest', add a new directory 'dir1' along with three new file elements contained within: file1.txt, file2.txt, file3.txt. Example structure: \vob1\symlinktest\dir1\file1.txt (file2.txt, file3.txt) 3. Within 'symlinktest', add a new directory 'dir2'. Example structure: \vob1\symlinktest\dir2 4. Right-click 'dir1' in the right-hand pane of ClearCase Explorer and select Symlinks > Create Symlink. Select 'dir2' as the target. This will create a symlink path similar to '\vob1\symlinktest\dir2\dir1'. 5. Log into CCRC, creating a view loading this VOB. 6. Navigate to \vob1\symlinktest\dir2\dir1. 7. Checkout files individually in this order: file1.txt, file2.txt, file3.txt. 8. Attempt to 'Compare with Predecessor' for file1.txt or file2.txt. The operation will error. Attempt the same for file3.txt and the operation will complete as expected. Workaround: - Perform the checkouts in the symlink target location. - Ensure no more than one element is currently checked out in the directory.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** Compare in CCRC of symlinked directories fails.
Problem conclusion
This issue has been fixed in the 7.1.2.5 and 8.0.0.1 releases of Rational ClearCase.
Temporary fix
Comments
APAR Information
APAR number
PM38183
Reported component name
CLEARCASE WIN
Reported component ID
5724G2900
Reported release
710
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-05-02
Closed date
2012-05-09
Last modified date
2012-09-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CLEARCASE WIN
Fixed component ID
5724G2900
Applicable component levels
R710 PSN
UP
Document Information
Modified date:
05 September 2012