A fix is available
APAR status
Closed as program error.
Error description
They have just started using Rhapsody again and they are receiving a large number of crashes. They are stating that it tends to occur once they add something to a diagram. The crashes have occurred during user interaction with various diagram types while using Rhapsody for Developer as well as well as Rhapsody for System Designer (developer components were installed on the machine). The Windows XP have 4GB of RAM and this is occurring for most users with this environment. There is another team that has 2GB that is not receiving any crashes. As for differences between the machines, our machines are installed from a common image with unique hardware configurations. The crashes have occurred across multiple types of hardware. The largest significant difference, as I had previously pointed out, was location on the network. I have not heard a response from you on whether network communications can be a possible factor. The greatest software configuration differences on these machines is the presence of software development tools. The machines that have crashed have slight uniquenesses across their configurations but really only differ from the stable machines in the presence of software development tools. These tools are tools such as Eclipse and Visual Studio. They are also unique in that they have other modeling tools installed including Artisan Studio and Enterprise Architect. Windows XP will support 4GB physical memory. Each application also gets a 4GB virtual address space. However, as MSDN points out: 'Devices have to map their memory below 4 GB for compatibility with non-PAE-aware Windows releases. Therefore, if the system has 4GB of RAM, some of it is either disabled or is remapped above 4GB by the BIOS. If the memory is remapped, X64 Windows can use this memory. X86 client versions of Windows don't support physical memory above the 4GB mark, so they can't access these remapped regions. Page file is 4092 MB. DEP is enabled only for essential Windows programs and services. Memory usage is set to favor Programs vs System Cache.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** Receives crash when adding anything to diagram.
Problem conclusion
Fixed in 7.6.0.1
Temporary fix
Comments
APAR Information
APAR number
PM35968
Reported component name
TLOGIC RHAPSODY
Reported component ID
5724V74RP
Reported release
752
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-03-30
Closed date
2011-10-21
Last modified date
2011-10-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC RHAPSODY
Fixed component ID
5724V74RP
Applicable component levels
R752 PSN
UP
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Document Information
Modified date:
27 October 2021